Frequently Asked Questions Digital Assistant

Evie’s tasks include checking your account and loan balances, transferring money, making credit cards and loan payments, answering your banking questions along with learning and adapting to provide a better member experience.

Evie can direct you to the department that your application is associated with for loan related questions.

Yes, if Evie cannot answer your question, you will have the option to be transferred to an EFCU Financial team member.  If you are calling during non-business hours, Evie may provide you with some self-service options, put you in touch with a member of our third-party call center, or offer to send you to a voicemail for a call back during business hours.

Evie can detect and accurately respond to many different questions and is constantly learning to adapt to know what is being asked of her.

Evie is a complimentary virtual assistant offered by EFCU Financial to enhance our member experience.

Evie can understand and respond to English at this time.

EFCU Financial aims to assist you in the quickest and most efficient manner. Evie can provide support for your general questions 24/7.

Yes, Evie will have additional capabilities in the future, but since she is new, we don’t want to overload her with such a heavy workload just yet.

• Reduce background noise as much as possible.  Use your handset or headphones instead of a speakerphone.
• Evie does great with short, direct requests. We suggest saying things like "balance" instead of "what is my available balance?" 
• When sharing your account number with Evie, try listing each number individually as opposed to grouping them together. For example, say "account 1 - 2 - 3 - 4" instead of "account twelve, thirty-four"
• When asked to provide the last four digits of your account or loan number you should say it as:
• Account 12345-1, should be entered as 3451
• Loan 12345-121, should be entered as 5121    
• You may give a description of the account or loan to help Evie locate it. For example, say “Savings” or “Rewards Checking” to locate the account, or “Indirect Auto” or “Personal Loan” to locate the loan.